Job Overview

BeED is looking for a talented and energetic individual to join our team as an Training & Customer Support Executive. You look to delight the client with every contact of yours, in person, over the phone or with your emails/messages.

Job Responsibilities

• Identify learning needs by assessing knowledge of new or existing systems.
• Prepare training materials including handouts and software guides.
• Develop additional material to optimize the learning process.

In BeED, you will be part of an amazing culture with teammates who actually care. You will grow here more than anywhere else as we constantly challenge our team to think outside the box, and continuously explore new things.

To be successful in this role, you will need to have:

• Degree in Business, Communication or equivalent.
• Minimum of 3 years working experience in a similar position/capacity.
• Prior experience in customer service.
• Continuously improving all areas of Customer experience.
• Excellent oral, written, and interpersonal abilities.
• Capable story teller, supportive, compassionate and enjoy helping people in nature.
• Strong communication and presentation skills.

To help you succeed in this role, we will assist you by providing:

• In-house training of our products and system conducted by our senior team members.
• Regular team discussions & meetings to brainstorm ideas and solutions.
• Participation in seminars or related courses to continuously upgrade your skills and enhance your knowledge.

How will this career benefit you?

• Excellent incentive/commission.
• Be well rewarded for excellent employee performance.
• Flexible working environment and working hours.
• Education sponsorship for high-potential employees.
• Develop important transferable skills such as problem-solving, collaboration and adaptability.